The 116.000 service receives reports of missing, spotted and found children and adolescents.
Once the necessary information has been obtained, the operator immediately contacts the competent local Law Enforcement Agencies (by phone) and draws up a report to be promptly forwarded (by pec or email) to them.
The 116000 service works in synergy and cooperation with 116000 hotlines in other EU Member States.
If a report is made in a country where the European hotline for missing children is active, it is immediately forwarded to the hotline in order to cooperate in finding the missing child and protecting his/her rights.