The 114 Childhood Emergency service has been seamlessly managed by Telefono Azzurro since 2003, when it was set up.
Since then, Telefono Azzurro has managed, through the 114 service, over 20,000 emergency cases.
The Service is aimed at anyone who wants to report emergency or troubling situations which could be potentially damaging to the mental and physical development of the minor, guaranteeing the necessary connections through the local institutions’ network.
A simultaneous translation service in 20 languages was introduced in 2015, and in 2017 it was matched to all the languages available in the other emergency services (eg. 112, 118), to get closer to foreign users and facilitate accessibility to the service in emergency or troubling situations.
While the most-used channel is the phone, the service aims to get closer to the needs of children and teenagers and their preferred channels. For this reason, in addition to the chat, from 2017 it is possible to contact the 114 services through Whatsapp messages.
The 43.7% of cases managed are related to abuse and violence (eg. physical abuse, psychological abuse, sexual abuse, neglect, domestic violence witnessing). The 60% of cases take place at home and the parents (39.3% mother and 31.6% father) are the ones allegedly responsible for the referred situations.
In the multi-agency model adopted each can require the involvement of various services and/or local institutions.